# There is no game on my account

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> **Q:&#x20;*****I followed all the steps according to the instructions, but there is no game on my Microsoft account, Minecraft.net offers to buy the game, what should I do?***

<figure><img src="https://2177403296-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx2i0mAEopft0zFWrtTE%2Fuploads%2FIqYcJGZMIBlT5B9m9424%2Fimage.png?alt=media&#x26;token=ee82f09b-c8a5-4f00-839a-d21f17ecbbbd" alt=""><figcaption></figcaption></figure>

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**This happens most often due to the fact that the buyer performed all the steps in the instructions not in incognito mode; by mistake, buyers sometimes change the email on their native Microsoft account, which did not have the game.**

**This also happens when a customer migrates an account to @outlook.com or @hotmail.com, when changing mail, it is necessary to use mail that has never been used with Microsoft before.**
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{% hint style="info" %}
**A:&#x20;*****To solve this problem, log in to the Rambler.ru email from the order, try logging into Microsoft again using this email, you may have mistakenly added an alias email and a different email for the code. The email for logging in and for receiving the code must be the same.***
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