# White page at login

***

> **Q:&#x20;*****When I log into the purchased account, I see a white page, what should I do?***

***

{% hint style="info" %}
**A:&#x20;*****There are several options to solve the problem:***

1. ***Use incognito mode in your browser, perhaps due to extensions, this error may occur.***
2. ***Use only these links to log into your purchased account:***&#x20;

[***https://account.live.com/names/manage?mkt=en-US\&refd=account.microsoft.com\&refp=profile***](https://account.live.com/names/manage?mkt=en-US\&refd=account.microsoft.com\&refp=profile)

[***https://account.live.com/proofs/manage/additional?mkt=en-US\&refd=account.microsoft.com\&refp=security***](https://account.live.com/proofs/manage/additional?mkt=en-US\&refd=account.microsoft.com\&refp=security)

3. ***Use a browser on your mobile phone in incognito mode to log into the purchased account.***
   {% endhint %}

***

{% hint style="warning" %}
This error occurs very rarely, I assume it is due to some Windows operating systems and browsers.

Before sale, all accounts are checked on the Microsoft website, they are all functional, if a white page appears, this is a problem on the client’s side.
{% endhint %}

***

{% hint style="success" %}
Once you're signed in, go to the [Microsoft Email Change](https://kingbeaze-tm.gitbook.io/instructions/changing-account-data/microsoft-email-change) page.
{% endhint %}
