# Your account has been locked

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> **Q:&#x20;*****I logged into the purchased account, but I got a page saying “Your account has been locked”, what should I do?***

<figure><img src="https://2177403296-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQx2i0mAEopft0zFWrtTE%2Fuploads%2FO7Rsed2CpPZRlPDh8w0u%2Fimage.png?alt=media&#x26;token=b8edf44b-6702-407f-8b36-537c131c6bd8" alt=""><figcaption></figcaption></figure>

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{% hint style="info" %}
**A:&#x20;*****Sometimes the Microsoft security system can mistakenly block an account, in this case you need to write to me in the chat and attach a screenshot from the page with the error.***
{% endhint %}

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{% hint style="danger" %}
**Please wait for a response in the chat before opening a dispute, I will help you with the problem.**
{% endhint %}
